Loop Customer Service

I have to give a shout out to loop. when i came home on vacation back in may i sent in a couple broken loop rods and a loop FW reel that i had bounce checked off my jeep going down the highway. the foot was bent and a put a few nice dings in the reel which i blended out to my satisfaction. i finally got back home 2 weeks ago and checked out my returned merchandise and to my surprise they sent me a brand new reel. i was really just looking for the foot to be replaced since that was the only discrepancy that i listed for it. i just thought that was pretty cool of them.